Request a Payout from Your Account
Head to the withdrawal tab in your account wallet section. We process payouts back to the same channel you deposited with where possible — so if you topped up via GrabPay, the payout route defaults to GrabPay. Your account must be verified before a withdrawal request is processed; this is a one-time step that keeps your balance secure. We do not specify
fixed processing windows because timing depends on the payment channel, but verified accounts move through the queue without extra friction.
- Open the withdrawal tab — Go to your account wallet page and tap the withdrawal option.
- Select the payout channel — Choose the wallet or bank account — GrabPay, Touch 'n Go eWallet, DuitNow or FPX — where the funds should land.
- Enter the amount — Input the sum you want to withdraw; the field will show your available balance.
- Complete verification if prompted — If your account has not been verified yet, you will be guided through the document step before the request is submitted.